True professionals. Our experience with The Masters was straightforward, simple, and pleasant. I was able to schedule an appointment right from our initial call. The technician that came out to me was very professional and knowledgeable. He actually already knew what the issue with my furnace was from the information I gave him over the phone. He purchased the parts I needed on his way to my house, and had my heat fixed within an hour of his arrival, displaying both diligence and mastery of his craft. He also changed all my filters free of charge, and the pricing for the repair itself was great after applying the first time customer disounts. I will definitely recommend this company to my family and friends. Thank you so much for a first class experience.
Phenomenal 5 star experience with this company every year. David, the technician we always schedule our appointments with, provides exceptional service every time. We first used The Masters 2 years ago when our air conditioning system was over flooding in our attic. We got in touch with David who was able to come by my house on his way home from work. After a long day he made the effort to swing by my house that same night even though we had originally scheduled the appointment for the following morning.This was on the 4th of July and it was 90+ degrees outside during the day and my family and I were boiling in our house from the humidity. After he diagnosed the unit in the attic he said that our condensation drain pipe was clogged. He unclogged the pipe, he was in the attic a total of about 30 minutes. He changed my filter and reset my whole central air system. Took a temperature reading to make sure it was cooling properly and wallah my air conditioning was up and running again! We really appreciate Davids diligence and expertise. He definitely went above and beyond for my family. Well to make a long story short he didn't even charge me for the service. I think he was so tired from his long day from fixing air conditioners that he just wanted to go home. Poor guy, but thats okay with me, I will take a free service any day! When my husband got home the house was cool and he could'nt believe there was no charge for the visit. Since then David has fixed my boiler, replaced my husbands heating and air conditioning in his office, maintenanced my furnace, fixed a leaking pipe, re-lit my pilot on my furnace (which was also free by the way), and given me exceptional service and great pricing for all services provided. He is always responsive and quick with his repairs. Thank you David, and thank you Masters for providing us with this type of down right epic professional service and experience. We really enjoy recommending you guys to our family and friends!